Privacy Policy
Your privacy and the confidentiality of your medical information are fundamental to our practice. Learn how we protect, collect, and use your personal and health data.
Your Privacy Rights at a Glance
We are committed to protecting your personal and medical information in accordance with UAE laws and international standards.
Secure Storage
Medical records stored with bank-level encryption
Confidentiality
Strict access controls and staff confidentiality agreements
Your Control
Right to access, correct, or delete your personal data
Transparency
Clear information about how we use your data
1. Introduction
Zain Cura Medical Center ("we," "our," or "us") is committed to protecting your privacy and ensuring the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic, use our services, or access our website.
This policy complies with the UAE Data Protection Law, Dubai Health Authority (DHA) regulations, and international healthcare privacy standards including HIPAA principles where applicable.
2. Information We Collect
Personal Information
- Full name, date of birth, and contact information
- Emirates ID, passport, or other identification documents
- Emergency contact details
- Insurance information (when applicable)
- Payment and billing information
Medical Information
- Medical history, symptoms, and current health conditions
- Examination findings and diagnostic test results
- Treatment plans, prescriptions, and medical recommendations
- Laboratory results and medical imaging
- Vaccination records and allergy information
Website and Digital Information
- IP address, browser type, and device information
- Website usage patterns and preferences
- Appointment booking and form submissions
- Communication records (emails, WhatsApp messages, calls)
3. How We Use Your Information
Medical Care and Treatment
- Providing medical consultations, diagnoses, and treatments
- Coordinating care between healthcare providers
- Maintaining accurate medical records
- Following up on treatment outcomes
- Emergency medical situations and urgent care
Administrative Purposes
- Appointment scheduling and management
- Billing and payment processing
- Insurance claim processing and verification
- Quality improvement and patient safety initiatives
- Compliance with legal and regulatory requirements
Communication
- Appointment reminders and follow-up care
- Test results and medical updates
- Health education and preventive care information
- Important clinic announcements and policy updates
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except in the following circumstances:
Healthcare Providers
- Referrals to specialists or other healthcare facilities
- Laboratory and diagnostic service providers
- Pharmacy services for prescription fulfillment
- Emergency medical services when necessary
Legal Requirements
- Dubai Health Authority reporting requirements
- Public health notifications (communicable diseases)
- Court orders or legal proceedings
- Law enforcement investigations with proper warrants
Service Providers
- IT services and data storage providers (under strict contracts)
- Billing and payment processing companies
- Appointment scheduling and communication platforms
- All service providers sign confidentiality agreements
5. Data Security
We implement comprehensive security measures to protect your personal and medical information:
Technical Safeguards
- 256-bit SSL encryption for all data transmission
- Encrypted data storage with regular backups
- Firewall protection and intrusion detection
- Regular security audits and updates
- Access controls and user authentication
Physical Safeguards
- Secure facility access controls
- Locked filing cabinets for physical records
- CCTV monitoring of sensitive areas
- Visitor access logs and escort policies
- Secure disposal of confidential documents
6. Your Privacy Rights
You have the following rights regarding your personal and medical information:
Right to Access
Request copies of your medical records and personal information
Right to Correction
Request corrections to inaccurate or incomplete information
Right to Restrict Processing
Limit how we use your information in certain circumstances
Right to Data Portability
Request your data in a portable format for transfer to another provider
Right to Object
Object to certain uses of your information, such as marketing communications
7. Cookies and Website Data
Our website uses cookies and similar technologies to improve your experience:
Essential Cookies
Required for website functionality, appointment booking, and security features.
Analytics Cookies
Help us understand website usage to improve our services (anonymized data only).
Preference Cookies
Remember your settings and preferences for a better user experience.
8. Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us:
Privacy Officer
Zain Cura Medical Center
Al Ghurair Centre, Deira
Dubai, UAE
Contact Methods
9. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. We will notify you of any material changes through our website, email, or during your next visit. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.